The ChAD’s members tend to underestimate the role played by the syndic and the discipline committee. And yet—as is the case for all professional orders or self-regulating bodies such as the ChAD—it is they who ensure that the public is protected and that the population continues to trust the profession.

This training is designed to demystify the role of the syndic and enable participants to better understand rulings handed down by the discipline committee. A brief overview of the daily activities of the syndic’s team will be followed by concrete examples.

• Damage insurance agents
  
• Damage insurance brokers
  
• Claims adjusters
  
• Damage insurance firm managers
  
• Claims adjustment firm managers

• Define the role of the syndic of the ChAD as prescribed in the Act respecting the distribution of financial products and services
• Distinguish between an investigation by the syndic and an investigation of  illegal practice conducted by the AMF
• Learn how the syndic’s office of the ChAD works
• Understand the fundamentals of a guilty verdict handed down by the ChAD’s discipline committee

• The mission and role of the syndic
• Complaint processing and ethics investigations
• A representative’s responsibilities when contacted by the syndic
• The definition of an admissible complaint and the most frequent grounds for complaint
• How the discipline committee works

• Interactive presentation
• Analysis of actual rulings handed down by the discipline committee
   

Offered in french and in english. 

Please contact the Professional Development Department
Telephone: 514 842-2591

Toll-free: 1 800 361-7288
E-mail: spd@chad.qc.ca