Claims Adjuster

The claims adjuster is a certified professional who works either for an independent firm or for an insurer. Claims adjusters analyze the facts and circumstances of claims (fire, theft, accidents, etc.), and also:
• Take in the claims presented by the policyholders
• Take the statement made by third parties (police officers, firemen, etc)
• Assess damages and liabilities
• Draft investigation reports
• Negotiates settlements
• Calls in specialists and coordinates their activities

Most cases are settled by phone, but claims adjusters occasionally visit the site of an incident. 
Being a good claims adjuster requires sound judgement and good listening skills, as well as a capacity to adapt to – and a talent to explain – complex issues. Claims adjusters are also recognized for their:
• Empathy
• Ethical values
• Drafting abilities
• Availability

Do you have the profile?

• Do you enjoy asking yourself–and others–questions?
• Do you have good analytical skills? Are you a critical thinker?
• Are you tactful and courteous?
• Do you have good judgement, initiative, and good people skills?
• Can you write?
• Are you a good negotiator?

If this description fits your profile, you could become a claims adjuster!