Mandatory Course Mandatory Course

​​​​​​​​​​​Focusing on Compliance: Preventing Negligence in Your Practice

Mandatory course for agents and brokers


​​​Mandatory course for claims adjusters

During the 2018-2019 reference period, the mandatory course entitled Focusing on Compliance: Preventing Negligence in Your Practice (AF1004-ENG) will be revisiting one of the top reasons that complainants give every year for reporting professionals to the Syndic’s Office: negligence. No activity carried out by professionals in their daily practice is so trivial that it can be taken lightly; professionals have an obligation to fulfill their duties with care, diligence and accuracy.

Professionals have until December 31, 2019 to successfully complete this second mandatory course in order to fulfill their professional development obligations for the 2018-2019 reference period.

A number of industry professionals participated in designing the course to ensure that its reality-based scenarios reflect the actual experiences of professionals.

What you need to know

  • The on-line course is available on the ChAD’s training site, ÉduChAD. Certified members have until December 31, 2019 to successfully complete the course.  
  • Two versions are available, one for damage insurance agents and brokers and the other for claims adjusters.
  • PDUs earned by taking this course count towards the current 20 compulsory PDUs per reference period.
  • The 2 PDUs granted are in Compliance and count towards the minimum 3 PDUs required in Compliance.  
  • The on-line course costs $60 per participant, in other words, $30 per PDU.  
  • Participants can take the course at the time, place and speed that suits them best. If need be, they can stop the course and resume taking it later.  
  • The course is available in French and in English.

Please review the following frequently asked questions about this mandatory course.

Frequently asked questions


Why impose a mandatory course?
Since the 2016-2017 reference period, certified professionals are obliged1 to take a course worth 2 professional development units (PDUs) in Compliance that the Chambre de l'assurance de dommages (ChAD) develops for each reference period. The general objective of this course is to address recurring ethical shortcomings.

In the course of its regular activities (mandatory professional development, the Syndic’s Office and inspection), the ChAD has observed recurring compliance issues that may affect the protection of the public.

Mandatory compliance courses have shown their worth as a preventive measure in many other sectors of the financial services industry, as well as in other professional orders that have implemented such courses. The ChAD is therefore harmonizing its approach with that of its peers in order to keep the skills of its certified professionals up to date, while focusing on better protection for the public.

Requiring members to take a mandatory course allows the ChAD to act preventively by giving its members the tools they need to eliminate certain common, frequently observed shortcomings. It also helps to avoid complaints being filed with the Syndic’s Office and thus ensures better protection of the public.

1. This amendement to the Regulation respecting the Compulsory professional development of the Chambre de l’assurance de dommages was published in the Gazette officielle du Québec, March 18, 2015, page 569


How much the mandatory course costs?
The mandatory course costs $60 per participant, in other words, $30 per PDU.


Will there be group discounts?
No, there will not be any discounts. In order to ensure fairness, all certified members pay the same fee for this mandatory course.


Will there be group discounts?
No, there will not be any discounts. In order to ensure fairness, all certified members pay the same fee for this mandatory course.


What is the minimum mark to pass the course?
Certified members must get at least 60% on the final evaluation to pass the course.


What happens if the certified member fails the final evaluation?
Certified members who do not pass the final evaluation will have to take the entire course over again until they get at least 60%. No further payment will be required.


What happens if the two mandatory PDUs are not earned in time?
Certified members who have not successfully completed the course by December 31, 2019, will be given a grace period ending March 31, 2020. Following this date, incomplete files will be transferred to the Autorité des marchés financiers, which will proceed with suspending the license. Find out more about this process if it happens to you. (French only)


Will it be possible to offer the on-line course to a group (for example, 30 people watching the training at the same time)?
No. In order to have the 2 mandatory PDUs credited to one’s file, each certified member must identify him or herself individually at the beginning of the course, do the exercises and pass the evaluation.


Who can be exempted from the mandatory course?
Professionals who are required to earn 9 PDUs or less during the reference period (for reasons of force majeure or because they have the exemption for newly certified members) are exempted from having to take the compulsory course. To find out more.​

What are the minimum technical specifications required?
To enjoy the best possible training experience, you must have:

  • A recent browser: 
    • Windows: Internet Explorer 8, 9 and 10 | Chrome 20 to 27 | Firefox 13 to 21 
    • Mac OS: Safari 6 | Chrome 21 to 27 | Firefox 14 to 21 
    • iPad: iOS 6.1.4 
    • Android: under Android 4.1.1: basic browser, Chrome 27 
  • High speed Internet 
  • A computer on which you can watch videos 
  • A headset or speakers (built-in or external) for your device.

If you do not know your computer’s technical specifications, you can find them by going to:

What should I do if I have a technical problem?
The first thing to do is go to the Technical Support section of the compulsory course (found in the top right-hand corner of the course interface) or download this PDF.

Are you continuing to experience problems or are you unable to find the answer to your problem? Contact the Training Department by e-mail at or by phone at 514 842-2591 or 1 800 361-7288 ext. 115.

For further information​

For further information on professional development terms and conditions, please consult the following documents:

You may also contact the Training Department at, at 514 842-2591 or at 1 800 361-7288​ ext. 115

4/26/2018 3:33:52 PM