Syndic Fact Sheets

• A new decision-making model to deal with the increase in complaints [March-April 2012]
• The obligation to personally collect information [January-February 2012]

Available in pdf only :

• Respecting the privacy of personal information [ 460k | December 2011]
• Look before you leap or face disciplinary sanctions [ 453k | October 2011]
• Your lawyer and your professional obligations [ 440k | August 2011]
• Settling a claim for heating oil spill: it takes skill - Knowing you professional strengths and limits: a fondamental professional obligation [351k |June 2011]
• A firm manager who doesn’t fulfil his obligations   [365k |April 2011]
• A Lucky Break...but be Careful! Insurance SMES: Be Responsable. Take Nothing for Granted!   [349k |February 2011]
• Car Dealership Cannot Collect Information Required to Insure Your Clients - A Representative’s Obligations Take Precedence over his Employer’s Instructions. [589k | December 2010]
• Supervising Employees: Direct Responsibility of Firm Managers and not to be taken lightly... [121k | October 2010]
• Using Compulsory Professional Development as a Disciplinary Penalty: it's possible, even a major offence [300k | August 2010]
• Terminating a Policy over the Phone : The Danger of not Leaving a Paper Trail...  [290k | June 2010]
• Showing Restraint in your Professional Dealings   [299k | April 2010]
• An Appeal To all Claims Adjusters: Your Answers!  [227k | February 2010]
• Original, Maybe... Unfair, You Bet!  [271k | December 2009]
• An Appeal to all Claims Adjusters!  [160k | October 2009]
• A New Approach to Complaints Processing [146k | August 2009]
• Process Renewals with Care: It's Your Professional Obligation [143k | June 2009]
• The Embezzling Claims Adjuster Employed by an Insurer [110k | April 2009]
• Minimum Rules for Managing the Confidentiality of Client-Files When Working from Home [110k | February 2009] 
• Automobile Insurance : Replacement warranties or replacement cost endorsements. The consumer must have the option... [122k | August 2008] 
• Insuring a Trailer: Is it a Car or a Home? [117k | June 2008]
• The Claims Adjuster's Obligation to act equitablity [113k | April 2008]
• Transferring a Book of Business and Transparency [ 165k | February 2008]
• The Importance of the Claims Adjusters [ 373k | December 2007]
• The importance of letting the insurer decide whether or not a claim is valid [ 205k | June 2007]
• The Importance of Maintaining Professional Secrecy With Respect to the Personal Information of Insureds,
  In  Particular, Their Banking Information [ 209k | April 2007]
• Everyone Must Cooperate With the Syndic’s Investigation—Even Third Parties! [142k | February 2007]
• Specific Consent and Claims Processing [ 475k | December 2006]
• The Importance of Ensuring that Your Right to Practice Is in Good Standing [375k | October 2006]
• The Syndic Can Investigate at Its Own Initiative [375k | August 2006]
• A Negligent Claims Manager [249k | June 2006]
• An Independent Claims Adjuster Loses His Professional Independence [395k | April 2006]
• When a professional files a complaint with the syndic’s office against a fellow professional [472k | February 2006]
• Have You Read the ChADPresse’s Special Edition on Ethics? [185k | December 2005]
• An Agent Who Got Lost in the Numbers! [233k | October 2005]
• A New Investigative Method [ 200k | August 2005]
• Competition: Not a Reason to Disclose Personal Information! [ 202k | june 2005]
• Make sure your certified employees always maintain their certificates in good standing! [ 272k | April 2005]
• Reconciling Complaints Processing and Dispute Settlement With Ethical Obligations 36 and/or 58 [ 222k | February 2005]
• The Importance of not Intervening Vis-à-vis a Complainant Who Has Made a Complaint to the Syndic’s Office  [ 254k | December 2004]
• The Importance of Acting Within the Bounds of Your Certificate [216k | October 2004]
• Who is the client’s mandatary: the primary or the secondary broker? [ 254k | April 2004]
• Calling All Damage Insurance Professionals! Let’s Settle This Once and for All! [ 240k | February 2004]
• Two brief reminders [223k | October 2003]
• What are alternative measures? [214k | June 2003]
• I’ll Say It (and Write It) Again! [260k | February 2003
• On Your “Must Do” List: Explain the contract before you sell it! [259 k | December 2002]